FAQ

Q
How to come to Naxos?

By Plane
From Athens international airport “Eleftherios Venizelos” with Aegean airlines in 30 min.
When you come from Europe, you can also fly into Santorini or Mykonos airports, and then by boat to Naxos maximum in 2 hours trip.

By Boat
From Piraeus to Naxos with conventional or speed boat.
From Rafina to Naxos conventional boat or speed boat.
Naxos has daily connections to Syros, Paros, Ios, Santorini, Mykonos and all Small Cyclades etc.

Q
How much is the rental home I chose?

Prices differ from house to house and are also a function of season and occupancy (number of guests occupying the house). Refer to the tables on each individual home page, according to your vacation dates and family / group number. If no table is available, contact us.

Q
Can I get a better price?

NAXOS VACATION RENTALS prices are non-negotiable. If you find a certain house to be too expensive for your budget, either choose a season -for the same property- that is not high or premium or, find in the same location a thriftier property. Discounts are rare in high season and usually those apply for stays of over 21 days.

Q
Do you accept credit cards for payments?

Yes, we can accept credit cards with the related percentage overcharge due to the bank commission.

Q
What is included in the price quoted and what is not?

The price includes the rental fee, the utilities (water, electricity) -though restrictions to water consumption and additional fees may apply in certain water deprived areas- linens & towels (not beach or pool), cleaning at the level or frequency described, a welcome person that will lead you and show you around the house, a welcome basket in many cases, pool & garden maintenance (where applicable), our 24-hour support in case you have any questions/problems during your vacation.

The price does not include: transfers from or to the house, food, water or beverages, extra services (unless specifically mentioned), phone calls, internet services, laundry (unless done by yourself), heating or air conditioning bills if so mentioned (where applies is excluded).

Q
Is there a Leasing Agreement?

Our leasing Agreement is what is described in our Terms page on our site. Once you send your booking deposit in, we automatically assume you directly agree with these Terms. Please READ THEM!

Q
Do I need to bring linens & towels?

No, all of our homes supply guests with linens & towels. You have to bring your beach or pool towel though

Q
Can I book my boat or car through you? What other services?

Depending on the property and its location, we do provide a number of supplementary services, including the issue of ferry boat tickets, car rental, boat rental, tours, on-site massage, etc. All such services have to be arranged, booked and paid in advance. Please inquire.

Q
Can I rent the villa for a weekend?

Minimum rental period for the high and premium seasons is 7 nights and for the mid-season 5 nights. Rarely, two or three day rentals may be available for specific dates, where the property has rental gaps. Please inquire.

Q
What if I have to cancel my reservation?

It is possible to cancel you reservation without penalty, if that is done 60 days before your arrival. If you do it after, you can still cancel but will pay a fee according to our Cancellation Policy

Q
What documents do I need?

For your booking, to register your rental, we will need your full name, full address, phone number, cell number so that your welcome party can find you, passport or EU ID number, e -mail and a bank account (name of bank, account IBAN form, bank's BIC) to return your security deposit.

Q
Why choose Naxos Vacation Rentals over other agencies?

We are a small, highly specialized agency offering private Apartments, houses, and Villas, we personally know the owners and their properties, our office are located In Naxos and we are able to welcome you directly and give you a reference point during your stay.

That combination is unique as we and our partners have accumulated the experience to foresee problems -as much as that can be done- that would otherwise spoil your vacation. Most of them you will not find at any other agency.

This makes it very unique to be able to enjoy a real home that your friend, and co-worker and relative or the masses may not visit any time soon. With a high sense of professionalism and simultaneously with the warmth of an old friend, we offer custom services, tailored to YOUR needs and to YOUR pocket, readily going the extra mile to make your vacation in Naxos as trouble-free as possible.

Q
When can we arrive? Can we leave later?

You can arrive any time that is arranged for your welcome party to meet you. A few houses have restrictions as to Saturday arrivals and departures, but these are exceptions, most of our properties allowing you to commence your vacation any day of the week. However, whether you arrive early or late, the charge for the day is the same, rental day commencing at 11 am.

Departure should be arranged before 11 am on the day of your departure. By that time you have to have left the house, taken your belongings out and handed over the key. In the case of late departures, if that is agreeable (no other guest is coming in that day), charges are as follows: departure between 11 am -5pm charges is 1/2 day at list price, departure after 5 pm charge is full day at list price.

In all cases you have to notify us in advance of your late departure

Q
How will I find the houses? How about transfers?

In charged person will meet you and take you to the house. The meeting point it will be anyway at our Office located at the end of the pear of Naxos port.
We will ask you to provide us with your arrival details and cell number (if available) to make sure that this rendezvous happens. Transfers (luggage or guest) to or from the property are not included, but can be arranged upon request.

Q
Where do I get and leave the keys?

We will let you know where to leave the keys. Most of the times somebody will greet you out and take the keys. In case of different solution, alternative will be provided.

Q
How close is the beach?

At NAXOS VACATION RENTALS we use the following terms to describe the proximity to the Beach:

Beach-front: the property is ON the beach, less than 50 meters from the water. Property may have access to own secluded beach or not. Usually no other building interferes with your view of the water and certainly you do not need a car to get to the beach; you can walk.

Sea-front: the property is close to the sea (50-500 meters). You have an unobstructed sea view but may need a car for a short ride to get to the closest beach

Sea-Side: the property is located in a area where you can reach the beach walking but may has no sea view (500 meters-2Km).

Sea-view: the property has an unobstructed view of the sea. Buildings or landscaping may interfere with your view. It is further away (over 2 km) and you definitely need a car to get to a beach.

Naxos Town: the property is located at the town of Naxos.

Q
Is the beach private?

Greek law does not provide for "private" beaches. All beaches are public property and visitors have equal rights to their access by sea or land. Some may have "restricted access" due to land proprietorship behind them but the beach itself belongs to the PEOPLE!

Q
Are there laundry facilities in the vicinity?

Most houses come with a clothes washer. In a fully supported house the maid may be able to do your laundry for a small extra fee that involves the ironing.

Most islands in Greece face an acute water shortage in the summer. Please do not rely on doing daily laundry for your clothing needs. Bring enough clothes to last you and most of all your children for at least a week.

Q
Is the water potable?

On most Greek islands you have to buy bottled water to drink. You can use the tap water to cook, wash, brush teeth, do laundry. Bottled water is not included in the house price, though sometimes as a courtesy, it is provided by the owners

Q
Do you serve breakfast?

Breakfast is not included in our properties unless specifically stated. In fully supported houses, the maid will prepare the breakfast you shop, the time you want

Q
Can I smoke in the house?

All houses are non-smoking inside. Please make a conscientious effort to smoke ONLY outside and be careful to extinguish cigarettes meticulously. Forest fires in Greece under very arid conditions are a nightmare.

Q
Is there a pool and can I use it?

Pools can be completely private or shared, salt water or fresh water. That is described in the detailed house description. House pools do not have life guards so you should be alert to the safety of both yourself and your children playing around or in it. In NO case does NAXOS VACATION RENTALS assume any responsibility for injury or death associated with pool use. By signing Pools can be completely private or shared, salt water or fresh water. That is described in the detailed house description. House pools do not have life guards so you should be alert to the safety of both yourself and your children playing around or in it. In NO case does NAXOS VACATION RENTALS assume any responsibility for injury or death associated with pool use. By signing a contract with NAXOS VACATION RENTALS, it is mutually agreed that pool use, private or public, is done at your own responsibility.

If I have a problem/question, whom do I contact? With NAXOS VACATION RENTALS, it is mutually agreed that pool use, private or public, is done at your own responsibility.

Q
If I have a problem/question, whom do I contact?

With your booking confirmation, we will send you a number where you can reach us 24/24 if any problem arises.